Airtel Nigeria (Airtel Networks Limited) is a member of the Bharti Airtel Limited, a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.
Airtel is one of the leading mobile telecommunication services providers in Nigeria, committed to providing innovative, exciting, affordable and quality mobile services to Nigerians. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
Airtel has a rich blend of products and services, including a loaded bouquet of Value Added Services designed to support the growth and sustenance of businesses, and enhance the effectiveness and efficiency of individuals. This is part of its vision of ensuring that affordable telecoms solutions are provided for different classes of Nigerians, with particular attention to age groups, income levels and lifestyles, preferences and requirements.
Airtel Nigeria emerged the fastest growing mobile operator in the country clinching 32 per cent of total new customers between October and December, 2014, according to the industry regulator, Nigerian Communications Commission (NCC). The company recorded the highest growth in new customers in the last quarter of 2014,
Social responsibility in Airtel is not limited to a concern with welfare schemes, charity work, or the occasional support for Health, Education, Security/Emergency, Sports, and the Arts. The company perceives and positions itself as an integral part of society, which must be socially responsible at all times in all its dealings etcetera
Airtel is currently partnering with the government in the provision of education for less privileged children. Airtel has initiated a partnership with the Ministry of Education to build and maintain schools. The School Adoption Programmes involves, renovation, provision of school books, uniforms, and bags for school children etc. This has been done in many states across Nigeria.
Airtel Nigeria was named ‘Africa’s Telecommunications Company of the Year at the 6th African Business Leadership Forum & Award 2015.
Since 2003 when awards started in the telecoms sector in Nigeria, Airtel has consistently walked home with the Best Customer Care Operator of the Year awards.
Most Customer Sensitive Network by Handwriting on the Wall of Thisday Newspapers – 2003.
Best Customer Care Operator (2005 and 2006) by Telecoms Awards, GSM Company of the Year 2005, by City People, and the Best Customer Care Mobile Company (2006) by IT & Telecoms Digest.
Best Customer Care Award for 2009 by Nigerian Information Technology and Telecom Awards (NITTA). Telecom Network with the Best Customer Care Service prize,
Best customer care operator award in last year’s edition of Telecoms Awards
2013- Most Innovative Company, Brand of the Year and Consumer Friendly Operator of the year Awards Nigerian Telecoms Awards. The Chartered Institute of Personnel Management (CIPM) adjudged the Telecoms Operator with the Airtel the Best Human Resources Practices.
